DAIKI GmbH — Last updated: January 18, 2026
1. Overview
This Refund Policy applies to all paid subscriptions to the DAIKI platform provided by DAIKI GmbH, Teinfaltstraße 4/12, 1010 Vienna, Austria (“DAIKI”, “we”, “us”).
2. Subscription Cancellation
You may cancel your subscription at any time before the end of the current billing period. Upon cancellation, your access to the Service will continue until the end of the already-paid period. No further charges will be made after cancellation takes effect.
3. Refund Eligibility
3.1. Within 14 days of initial purchase: If you are not satisfied with the Service, you may request a full refund within fourteen (14) days of your first subscription payment, provided you have not made substantial use of the platform. This is in accordance with your statutory right of withdrawal under EU consumer protection law (where applicable).
3.2. After 14 days: Subscription fees are generally non-refundable after the initial 14-day period. Fees for partially used billing periods will not be prorated or refunded upon cancellation.
4. Exceptions
We may, at our sole discretion, issue a full or partial refund in the following cases:
- Prolonged, unresolved service outages materially affecting your use of the platform;
- Billing errors or duplicate charges;
- Other extraordinary circumstances.
5. How to Request a Refund
To request a refund, contact us at support@dai.ki with your account details and reason for the request. We aim to process all refund requests within ten (10) business days.
6. Refund Method
Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.
7. Contact
DAIKI GmbH Teinfaltstraße 4/12, 1010 Vienna, Austria Email: support@dai.ki
